Effective date: September 15, 2025 — Please review these terms carefully before using cherrapunjihotels.com.
Welcome to Cherrapunji Hotels ("we", "us", "our"). These Terms & Conditions ("Terms") govern your access to and use of our website cherrapunjihotels.com (the "Site") and any bookings or services made through the Site. By accessing or using the Site, or by making a reservation, you agree to be bound by these Terms.
All bookings are subject to availability and receipt of full payment where required. When you make a booking you will receive a confirmation email containing booking details. Payment methods accepted are those displayed at checkout. We reserve the right to cancel or refuse any booking where payment cannot be processed or where inaccurate information is provided.
All rates displayed on the Site are in the currency shown and include or exclude taxes and service charges as noted. Prices may change at any time prior to confirmation. The total price charged for your stay will be the price confirmed in your booking confirmation.
Cancellation and refund terms vary depending on the rate or promotion selected at the time of booking. Specific cancellation rules (including deadlines and applicable penalties) are shown on the booking confirmation. If you request changes or cancellations, please contact us via the contact details below. Refunds, when applicable, will be processed using the payment method used for the booking and may take several business days to appear.
Standard check-in and check-out times will be specified on your booking confirmation or the Hotel info page. Early check-in and late check-out may be available on request and subject to availability and additional fees. Please inform us of late arrival when possible; failure to arrive within a defined window (specified in your confirmation) without notice may result in release of the room and cancellation of the booking.
Guests must behave responsibly and comply with all hotel policies, local laws and regulations. We may refuse service or require a guest to leave the property for illegal activity, damage to property, disturbance of other guests, or breach of hotel policies. Guests will be liable for costs or damages resulting from misconduct.
We may require a security deposit (pre-authorization or cash) at check-in to cover incidental charges, damages or losses. You will be responsible for the cost of any loss, damage or breakage caused by you or your party during your stay.
Special requests (e.g., bed type, dietary needs, accessibility requirements) should be submitted at booking. We will use reasonable efforts to meet such requests but cannot guarantee them unless explicitly confirmed. If you require specific accessibility accommodations, contact us before booking so we can confirm suitability.
We take guest safety seriously. The Hotel may carry out health and safety checks, and in some cases restrict access to facilities for safety reasons or as required by local authorities. Guests should follow posted rules and staff instructions for using hotel facilities.
To the maximum extent permitted by law, Cherrapunji Hotels, its owners, officers or agents are not liable for any indirect, incidental, special, consequential or punitive damages arising out of or related to your booking, stay or use of the Site. Our total liability for any claim arising in connection with a booking or the Site shall not exceed the amount you paid for the relevant booking.
We are not liable for failure or delay in performing obligations caused by events beyond our reasonable control (e.g., natural disasters, pandemics, strikes, government actions, utility failures). In such circumstances we may at our discretion offer alternatives, refunds or rescheduling where appropriate.
All content on the Site (text, images, logos, trademarks) is owned or licensed by us and is protected by intellectual property laws. You may not use, reproduce or distribute our content without prior written permission.
The Site may include links to third-party websites or services. We do not control and are not responsible for third-party content or practices. Links are provided for convenience and do not imply endorsement.
Your use of personal data is governed by our Privacy Policy. By using the Site and making a booking you consent to the collection, use and storage of your information as described in the Privacy Policy.
We may update these Terms from time to time. The current Terms will be posted on this page with an updated effective date. Continued use of the Site after such changes constitutes acceptance of the revised Terms.
These Terms are governed by the laws of India. Any dispute arising from or in connection with these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts in India, unless otherwise required by local law.
If you have questions about these Terms or your booking, please contact us:
By using the Site or completing a booking you acknowledge that you have read, understood and agree to be bound by these Terms & Conditions.
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